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Tag: #QueueManagement

How Power BI Real-Time Reporting Can Supercharge Your Dynamics 365 Integration
January 7, 2025January 14, 2025
Insights
How Power BI Real-Time Reporting Can Supercharge Your Dynamics 365 Integration

Imagine knowing the health of your business at this very moment—not yesterday, not an hour ago, but now. That’s the power of real-time reporting with Power BI. When integrated with […]

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Cracking the Code of Multi-Queue Messaging in Contact Centers: The Dynamics 365 Solution
December 9, 2024December 20, 2024
Insights
Cracking the Code of Multi-Queue Messaging in Contact Centers: The Dynamics 365 Solution

What if your contact centre could deliver the perfect message to every customer, at exactly the right time—without manual updates or guesswork? Managing multiple customer service queues, each with unique […]

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