Gform is modernizing facility and rental management with intelligent, AI-powered systems streamlining workflows, empowering tenants, and unlocking real-time visibility across every portfolio.
Gform, a growing player in the real estate and facility management sector, faced increasing operational challenges due to fragmented systems, manual processes, and limited tenant support. With rising customization costs, compliance requirements, and international tenants demanding self-service in multiple languages, Gform needed a scalable and intelligent solution that would unify operations, reduce inefficiencies, and enhance tenant satisfaction.
The client faced several challenges in their property management operations that significantly affected performance and tenant relationships. Fragmented systems created disconnected workflows, reducing data consistency and overall efficiency. Inaccurate information from disparate sources led to reporting errors and limited the ability to make timely, informed decisions. Inefficient communication channels weakened tenant engagement, resulting in lower satisfaction levels. Manual maintenance processes, with little automation, delayed request handling and slowed issue resolution. In addition, complex lease management workflows added administrative burdens, strained resources, and negatively impacted tenant retention.
Our Solutions
When Gform needed to streamline and modernize operations, we delivered an AI-powered, centralized CRM solution that unified business processes. Manual workloads were eliminated with Power Automate, while Dataverse provided a secure and compliant data hub. Custom Power Apps enabled smarter technician scheduling, resource optimization, and mobile field service management. Real-time insights into leasing performance, ROI, and tenant engagement were unlocked with Power BI dashboards. To enhance global reach, we built multilingual tenant self-service portals and ensured secure, role-based access with SharePoint integration. With seamless collaboration through Teams, Outlook, and OneDrive, and low-code scalability, Gform is now equipped to grow predictably while staying cost-efficient.
- Unified Dynamics 365 CRM Solution
- Custom Power Apps for Technician Scheduling & Resource Management
- Centralized & Secure Data Hub with Dataverse
- Power BI Dashboards for Leasing, ROI & Tenant Insights
- Multilingual Tenant Self-Service Portals
- Dynamics 365 Copilot for AI-Powered Assistance & Insights
- SharePoint Integration for Secure Role-Based Access
At Array, we helped GForm unify customer data, customise Sales and Customer Service apps, and streamline marketing through email and SMS. These solutions created a single source of truth, improved workflows, and enabled more targeted outreach — driving efficiency, stronger engagement, and measurable growth.
Expected Impact
Our solution is expected to deliver significant reduction in manual work and email dependency, enabling faster rent collection, payments, and approvals. With self-service and multilingual options, tenant satisfaction increases while operational efficiency improves, reducing labor strain. Built on a scalable, AI-driven foundation, the system is ready to support growth and ensure compliance.
