Wellness guests expect seamless, personalized experiences. For resorts, spas, and multi-location programs, the real challenge is fragmented systems that slow teams and frustrate guests. With Dynamics 365 and Power Platform, Array connects reservations, services, marketing, and loyalty in one system—driving smarter operations and better experiences.
Unify Hotel Operations, Power Personalized Stays with CRM, Connect Guests with Real-Time Insights & Optimize with Predictive Analytics
Why choose us?
Manage members holistically with personalised insights, automated bookings, all-in-one portals, integrated finance & marketing, scalable operations & secure, compliant health data everything you need to run smarter.
360° Guest Profiles That Drive Loyalty
Track bookings, preferences, wellness history, consent forms, and loyalty status are all stored in one secure, accessible system. No more jumping between platforms.
AI powered Appointments, Memberships & Scheduling
Guests can book, reschedule, or subscribe to services through dynamic forms or portals. Staff scheduling and room allocations are handled intelligently in the background.
Guest Portals for Self-Service, Not Just Self-Look
Guests can check in, update profiles, access itineraries, make payments, and interact with support via chat. Everything’s live. Everything syncs.
Smarter Engagement, Powered by Data
Personalized follow-ups, spa promotions, retreat invites all based on real guest behavior. Run campaigns directly from Dynamics 365 Marketing and track outcomes.
Revenue & Performance Dashboards in Real Time
Get clarity on RevPAR, service popularity, occupancy, spend per guest, or conversion from campaigns without waiting on end-of-month reports.
Loyalty Systems That Guests Actually Use
Create multi-tier rewards programs tied to guest actions. Trigger points, upgrades, and benefits based on bookings, referrals, or in-spa spending.
Our Capabilities
Make Every Guest experience Feel Effortless with AI Because It Can Be
Elevate your service standards with personalized wellness journeys powered by real-time data. From fitness centers and spas to medical wellness retreats, give your team the tools to connect, respond, and adapt—fast with AI & Power Platform.
Unlock new opportunities and elevate your organization to new heights of success.
Back-End That Empowers the Front-End
How we help you?
Power Apps for custom booking, wellness tracking, and staff workflows
Dynamics 365 CRM for guest profiles, interactions, and service history
Power BI dashboards for business performance and staff optimization
Power Automate for appointment flows, alerting, and approval logic
Portals & AI chatbots for self-service, support, and retention
Faqs
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How can Dynamics 365 improve guest experience?By unifying guest data, we enable personalized services, faster check-ins, and tailored offers.
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Do you support loyalty program management?Yes, we can set up and manage loyalty systems to boost repeat bookings and engagement.
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Can your solution integrate with booking engines and PMS systems?Absolutely — we integrate Dynamics 365 with major hospitality systems to ensure smooth workflows.
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How does your system support marketing campaigns?Through Dynamics 365 Marketing, you can run targeted campaigns, automate follow-ups, and track guest engagement.
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Is the solution scalable for hotels of different sizes?Yes, our solutions adapt to boutique hotels, resorts, and large chains with ease.
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How does Dynamics 365 support member engagement?We provide 360° customer views, enabling personalized communication, reminders, and offers.
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Can I manage class schedules and memberships in one place?Yes, we unify scheduling, membership management, and payments into a single system.
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Do you provide insights into customer behavior?Yes, Power BI dashboards give real-time insights into attendance, preferences, and revenue.
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How does automation help in wellness centers?Automated reminders, billing, and follow-ups save time and improve customer satisfaction.
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Can the solution handle both online and offline bookings?Yes, we integrate online portals and in-person bookings to keep everything connected.